PRIVACY POLICY

Last Updated: 30 August 2026

Company Name: Skyroder Electric
Brand Name: SKYRODER
Website: Skyroder.com
Email: skyroderelectric@gmail.com
Contact Number: 7352472783

Business Address:
Pupri Rajbag, Near Pupri Block, Nanpur Road,
Dist. Sitamarhi, Bihar – 843320, India

1. INTRODUCTION

Welcome to the website of Skyroder Electric (“Skyroder Electric”, “SKYRODER”, “we”, “us”, or “our”).

Skyroder Electric operates under the SKYRODER brand and deals in electric two-wheelers, electric scooters, spare parts, accessories, bookings, sales, servicing and related customer-support services.

This Privacy Policy explains how we collect, use, store, protect and process personal information when you:

Create an account on our website;
Book or purchase a SKYRODER electric scooter;
Purchase spare parts or other products;
Make a payment;
Contact us through our website;
Contact us through WhatsApp, telephone or email;
Request service or customer support;
Subscribe to or receive marketing communications; or
Otherwise interact with Skyroder Electric.

This Privacy Policy is intended to explain our privacy practices in a clear and transparent manner.

By using our website or voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

We collect personal information primarily when a customer chooses to provide it to us for a purchase, booking, account, payment, service or other business purpose.

A general website visitor may browse our website without directly providing personal information, subject to information that may be collected automatically through website technologies as described below.

2.1 Customer Information

Depending on the transaction or service, we may collect:

Full name;
Mobile number;
Email address;
Residential or delivery address;
City;
District;
State;
PIN code;
Information required for account creation;
Product/order/booking information;
Service-related information;
Warranty-related information;
Information voluntarily provided by the customer; and
Other information reasonably necessary for providing our products and services.

2.2 Account Information

If you create an account on Skyroder.com, we may use your:

Mobile number; and/or
Email address

for account creation, authentication, communication and account-related services.

Customers are responsible for providing accurate information and keeping their account credentials secure.

2.3 Payment Information

When a customer makes a payment through our website, we may collect information reasonably necessary to process and verify the transaction.

The exact information required may depend on the payment method or payment gateway being used.

We do not intend to collect or unnecessarily store complete banking, debit-card or credit-card credentials on our own systems where such information is processed directly by the applicable payment service provider.

Payment providers may process payment information according to their own terms and privacy policies.

3. HOW WE COLLECT INFORMATION

We may collect information when you:

Create a website account;
Book an electric scooter;
Purchase a product;
Make a payment;
Contact us by email or telephone;
Contact us through WhatsApp;
Request customer service;
Request warranty/service support;
Submit information through a website form, if such a form is introduced in the future; or
Otherwise voluntarily provide information to us.

4. INFORMATION FROM WEBSITE VISITORS

Visitors may browse general portions of our website without directly submitting information.

However, certain technical information may potentially be collected automatically by the website or its hosting/technology infrastructure, such as:

IP address;
Browser type;
Device information;
Operating system;
Approximate access time;
Pages visited;
Referring source; and
Basic website usage information.

The actual information collected may depend on the technical services and tools installed on the website.

5. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes, including:

Creating and managing customer accounts.
Processing scooter bookings and orders.
Processing payments.
Providing products and services.
Arranging customer support.
Providing service and after-sales assistance.
Managing warranty and guarantee-related matters.
Communicating about orders, bookings, payments and services.
Responding to customer enquiries.
Communicating through WhatsApp, telephone, email or other customer-requested channels.
Sending promotional information and offers where permitted.
Improving our website, products and customer experience.
Maintaining business, accounting and transaction records.
Preventing fraud, misuse and unauthorised activities.
Protecting our website, systems and business.
Complying with applicable laws and legal obligations.
Establishing, exercising or defending legal rights and claims.
Performing other purposes reasonably connected with the purpose for which the information was provided.

6. CUSTOMER COMMUNICATION

We may contact customers using the contact information they provide, including:

Phone calls;
SMS;
WhatsApp;
Email; or
Other communication methods.

Communications may relate to:

Booking confirmation;
Order status;
Payment;
Delivery;
Service;
Warranty;
Product information;
Customer support;
Important business notices; and
Promotional offers.

Customers may opt out of promotional communications as described below.

7. MARKETING AND PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law and subject to applicable consent requirements, Skyroder Electric may send customers information regarding:

New SKYRODER electric scooter models;
New products;
Spare parts;
Accessories;
Discounts;
Offers;
Promotions;
Events;
Service campaigns; and
Other SKYRODER-related information.

Customers may request to stop receiving promotional communications at any time.

To opt out, customers may contact:

Email: skyroderelectric@gmail.com
Phone: 7352472783

Opting out of marketing communications will not necessarily stop essential communications relating to an existing order, booking, payment, service, warranty or other transaction.

8. WHATSAPP COMMUNICATION

Our website may provide a WhatsApp contact button so customers can communicate with Skyroder Electric.

If you choose to contact us through WhatsApp, information shared through WhatsApp may also be subject to WhatsApp/Meta’s applicable terms and privacy policies.

Customers should avoid sending unnecessary sensitive or confidential information through WhatsApp.

We may use information received through WhatsApp to respond to enquiries, provide customer support and manage legitimate business communications.

9. SHARING OF PERSONAL INFORMATION

We do not sell customer personal information to third parties for their independent commercial use.

We may disclose or provide access to personal information where reasonably necessary to operate our business, including to:

Employees and authorised representatives;
Website or technology service providers;
Payment service providers;
Professional advisers;
Auditors;
Legal advisers;
Government authorities where legally required;
Courts or competent authorities;
Security or fraud-prevention service providers; and
Other parties where disclosure is necessary to comply with law or protect our legal rights.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

10. EMI / FINANCE INFORMATION

Skyroder Electric may facilitate customer financing/EMI through Bajaj Finance or another financing provider where available.

We may provide the information necessary for facilitating the customer’s finance request, subject to applicable law and the customer’s interaction with the relevant finance provider.

The finance provider may independently collect and process additional information under its own privacy policy and terms.

Skyroder Electric does not control the privacy practices of the finance provider.

11. DELIVERY INFORMATION

At present, customer information is not routinely shared with third-party delivery/logistics companies as part of our standard privacy arrangement.

If our delivery process changes in the future and personal information needs to be shared with logistics or delivery providers, we will take appropriate measures and update our privacy practices where required.

12. SERVICE AND WARRANTY INFORMATION

Skyroder Electric provides its own service and after-sales support.

Where necessary, customer information may be used internally for:

Service requests;
Vehicle identification;
Warranty/guarantee verification;
Spare-part requirements;
Maintenance records;
Customer communication; and
Service history.

We aim to use only the information reasonably necessary for providing these services.

13. COOKIES

Our website may use cookies or similar technologies depending on the website features and third-party services installed on the website.

Cookies may be used for purposes such as:

Website functionality;
Remembering preferences;
Improving website performance;
Understanding website usage;
Security;
Analytics; and
Marketing or advertising, where applicable.

The exact cookies used may change as website functionality develops.

Where required by applicable law, appropriate notice or consent mechanisms may be provided.

Customers may also be able to manage cookies through their browser settings.

Disabling cookies may affect certain website functionality.

14. ANALYTICS AND ADVERTISING TECHNOLOGIES

Skyroder Electric may introduce analytics, advertising or tracking technologies in the future, including tools that help us understand website traffic, improve marketing campaigns or measure advertising performance.

If such technologies are used, their processing will be subject to applicable law and the relevant privacy requirements.

Examples may include website analytics tools, advertising measurement tools or social-media advertising technologies.

We will update this Privacy Policy where reasonably necessary to reflect significant changes in our data-processing practices.

15. FUTURE ENQUIRY / CONTACT FORMS

Skyroder Electric may introduce enquiry or contact forms on Skyroder.com in the future.

Such forms may request information such as:

Name;
Mobile number;
Email address;
Location;
Product interest; and
Other information necessary to respond to the enquiry.

Information submitted through such forms may be used to contact the customer, respond to the enquiry and provide relevant product or service information.

16. DATA RETENTION

We retain personal information only for as long as reasonably necessary for legitimate business, contractual, service, accounting, tax, legal, regulatory or other lawful purposes.

Customer information may therefore be retained:

For the duration of a customer relationship;
For order and transaction records;
For warranty/service requirements;
For accounting and tax requirements;
For resolving disputes;
For fraud prevention;
For legal compliance; or
For other legitimate business or legal purposes.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable retention requirements.

17. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.

However, no website, electronic system, online transmission or storage method can be guaranteed to be completely secure.

Customers should also take reasonable precautions when sharing personal information online.

If a personal-data breach occurs that requires action or notification under applicable law, we will take appropriate steps as required by law.

18. CUSTOMER RIGHTS

Subject to applicable Indian law and any conditions or limitations prescribed by law, customers may have rights relating to their personal data, including applicable rights to:

Obtain information about processing of personal data;
Request access to personal data;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally applicable;
Withdraw consent where processing is based on consent;
Opt out of promotional communications;
Raise a grievance;
Request information regarding our processing practices; and
Exercise other rights available under applicable law.

To make a privacy-related request, contact us using the information provided below.

We may need to verify the identity of the person making a request before taking action.

19. CORRECTION OR DELETION REQUEST

If you believe that information held by us is incorrect, incomplete or requires updating, you may contact us.

You may also request deletion of personal information where such deletion is legally available.

Requests may be sent to:

Email: skyroderelectric@gmail.com

Please include sufficient information to help us understand and process your request.

We may retain certain information where retention is required or permitted by applicable law, including for legal, tax, accounting, warranty, transaction or dispute-resolution purposes.

20. CHILDREN’S PERSONAL DATA

Skyroder Electric will handle children’s personal data in accordance with applicable Indian laws and regulations.

Where applicable law requires verifiable parental or guardian consent before processing a child’s personal data, we will follow the applicable legal requirements.

We do not knowingly seek to collect children’s personal data for purposes that are prohibited by applicable law.

If you believe that personal information relating to a child has been provided to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

21. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links, buttons or integrations to third-party websites or services, including payment services, social-media platforms and WhatsApp.

Third-party services operate under their own terms and privacy policies.

Skyroder Electric is not responsible for the privacy practices, security or content of third-party services.

We encourage customers to review the applicable privacy policy before providing information directly to a third party.

22. SOCIAL MEDIA

Skyroder Electric may maintain or link to social-media profiles and pages.

Information voluntarily posted publicly on social-media platforms may be visible to other users.

Interactions with social-media platforms are also governed by the privacy policies and terms of those platforms.

Customers should avoid publicly posting sensitive personal information.

23. PERSONAL DATA NOT SOLD

Skyroder Electric does not intend to sell customer personal information to third parties for their independent commercial use.

We may, however, process or disclose information where reasonably necessary for providing our services, processing transactions, operating the website, complying with law or protecting our legitimate business interests.

24. LEGAL AND REGULATORY DISCLOSURES

We may collect, use, preserve or disclose personal information where reasonably necessary to:

Comply with applicable Indian laws and regulations;
Respond to lawful requests from government authorities;
Comply with court orders or legal processes;
Detect or prevent fraud;
Investigate security incidents;
Protect our rights and property;
Protect customers or other persons; or
Establish or defend legal claims.

25. CROSS-BORDER DATA PROCESSING

Depending on the technology providers, website hosting arrangements, payment services, communication platforms or other third-party services used by us, personal information may potentially be processed or stored outside the customer’s state or outside India.

Where applicable, such processing will be carried out subject to applicable law and appropriate safeguards.

26. DATA OF USERS FROM ACROSS INDIA

Skyroder Electric provides its products and services to customers across India.

Customers from different parts of India may therefore provide personal information to us for bookings, purchases, payments, service and customer support.

We process such information in accordance with applicable Indian laws.

27. GRIEVANCE AND PRIVACY CONTACT

For any question, complaint, privacy request, correction request, deletion request or concern regarding the processing of your personal information, please contact:

Privacy & Grievance Contact
Skyroder Electric

Email: skyroderelectric@gmail.com
Phone: 7352472783

Business Address:
Pupri Rajbag, Near Pupri Block, Nanpur Road,
Dist. Sitamarhi, Bihar – 843320, India

We will review and respond to privacy-related requests in accordance with applicable law.

If applicable law requires Skyroder Electric to appoint a specific Data Protection Officer or other designated privacy officer, the relevant details will be published on this website.

28. DATA PROTECTION LAW

Skyroder Electric intends to handle personal data in accordance with applicable Indian data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules, regulations, notifications and amendments that may come into force from time to time.

Where applicable, our privacy practices may be updated to reflect changes in Indian data-protection requirements.

Nothing in this Privacy Policy is intended to reduce or exclude any mandatory rights available to an individual under applicable law.

29. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time due to:

Changes in our business;
New website features;
New payment or communication services;
New analytics or advertising technologies;
Changes in data-processing practices;
Changes in applicable laws; or
Changes in regulatory requirements.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this Privacy Policy periodically.

30. CONTACT US

For any questions about this Privacy Policy or our privacy practices, please contact:

SKYRODER ELECTRIC

Brand: SKYRODER
Website: Skyroder.com
Email: skyroderelectric@gmail.com
Contact Number: 7352472783

Business Address:
Pupri Rajbag, Near Pupri Block, Nanpur Road,
Dist. Sitamarhi, Bihar – 843320, India

31. ACCEPTANCE

By using Skyroder.com, creating an account, making a booking, purchasing a product, making a payment or voluntarily providing personal information to Skyroder Electric, you acknowledge that you have had an opportunity to review this Privacy Policy.

SKYRODER is the brand of Skyroder Electric.