REFUND & CANCELLATION POLICY

Last Updated: 30 August 2026

Company Name: Skyroder Electric
Brand Name: SKYRODER
Website: Skyroder.com
Email: skyroderelectric@gmail.com
Contact Number: 7352472783

Business Address:
Pupri Rajbag, Near Pupri Block, Nanpur Road,
Dist. Sitamarhi, Bihar – 843320, India

1. INTRODUCTION

This Refund & Cancellation Policy (“Policy”) explains the terms applicable to cancellation, refund, booking advance, electric scooter purchases, spare parts, payments and related transactions made with Skyroder Electric (“Skyroder Electric”, “SKYRODER”, “we”, “us”, or “our”).

This Policy applies to transactions made through:

com;
Our showroom;
Approved booking channels;
Telephone/WhatsApp enquiries where a booking is subsequently confirmed; and
Other authorised sales channels of Skyroder Electric.

By making a booking, placing an order or purchasing a product from Skyroder Electric, the customer agrees to the applicable terms of this Policy, subject to rights and remedies available under applicable law.

2. ELECTRIC SCOOTER BOOKING

Customers may book SKYRODER electric scooters by paying a booking advance.

The booking advance amount may vary depending on:

Scooter model;
Variant;
Battery option;
Product price;
Availability; and
Other applicable commercial terms.

The applicable booking amount will be communicated to the customer before confirmation of the booking.

A booking is considered confirmed only after successful receipt and verification of the applicable payment and confirmation by Skyroder Electric.

3. BOOKING CANCELLATION WITHIN 3 DAYS

A customer may request cancellation of a scooter booking within 3 days from the date of booking.

Where cancellation is accepted under this Policy, 30% of the booking advance amount will be refunded to the customer.

The remaining 70% of the booking advance may be retained by Skyroder Electric towards applicable booking, administrative, processing and related costs.

Example:

If the customer has paid a booking advance of ₹10,000:

Refundable amount = ₹3,000
Amount retained = ₹7,000

The actual refund will be calculated based on the booking advance actually received and the applicable terms of the transaction.

4. CANCELLATION AFTER 3 DAYS

Cancellation requests made after the 3-day cancellation period may be considered on a case-by-case basis.

Skyroder Electric may consider factors including:

Status of the booking;
Vehicle allocation;
Product preparation;
Availability;
Customer circumstances;
Costs already incurred; and
Other relevant circumstances.

Any refund approved after the 3-day period will be determined by Skyroder Electric according to the circumstances of the particular transaction and applicable law.

A refund after the 3-day period is not automatically guaranteed.

5. CANCELLATION BY SKYRODER ELECTRIC

If Skyroder Electric cancels a confirmed scooter booking because the booked vehicle cannot be supplied or for another reason attributable to Skyroder Electric, the customer will generally be eligible for a 100% refund of the booking advance actually received, subject to verification and applicable law.

Where a customer has made additional payments, the applicable refund will be determined according to the transaction records and applicable terms.

6. PAYMENT VERIFICATION

Refunds or cancellation processing will generally begin only after the original payment has been successfully received, verified and matched with the relevant booking/order.

Payments that are:

Pending;
Failed;
Reversed;
Unverified; or
Not received by Skyroder Electric

will not be treated as successfully completed payments until the payment status is confirmed.

7. PAYMENT METHODS

Skyroder Electric may accept payments through:

UPI;
Cash;
Online payment gateway; and
Other approved payment methods.

The refund method may be selected by Skyroder Electric based on the original transaction, customer verification and practical payment-processing requirements.

Refunds may be made through:

Bank transfer;
UPI; or
Another suitable electronic payment method.

Cash refunds may not necessarily be provided even if the original payment was made in cash.

8. REFUND PROCESSING TIME

Once a refund has been approved and initiated, the amount will generally be processed within 7–10 business days.

The actual time taken for the amount to appear in the customer’s account may depend on:

Bank;
UPI service provider;
Payment gateway;
Financial institution;
Payment processing system; or
Other circumstances beyond our reasonable control.

The customer should retain the refund transaction/reference details until the refund is received.

9. PAYMENT GATEWAY / TRANSACTION CHARGES

Where applicable, payment gateway, transaction-processing or other non-refundable payment charges may be deducted from the refundable amount to the extent permitted by applicable law and the applicable transaction terms.

The customer will be informed of any applicable deduction where reasonably necessary.

10. DELIVERY CHARGES

Delivery charges are separate from the product price and are payable by the customer.

Delivery charges are generally non-refundable once delivery/logistics arrangements have been initiated or the delivery service has been provided.

Where a cancellation occurs before any delivery arrangement has been initiated, treatment of delivery charges may be determined according to the circumstances of the transaction.

11. ELECTRIC SCOOTER – NO RETURN / NO REFUND AFTER DELIVERY

Unless otherwise required under applicable law or specifically agreed in writing by Skyroder Electric, electric scooters are non-returnable after delivery/hand-over.

Accordingly, change of mind, personal preference or other reasons unrelated to a qualifying legal/warranty claim generally will not qualify for a refund or return after delivery.

Customers should carefully verify before purchase:

Model;
Variant;
Colour;
Battery option;
Product specifications;
Price;
Warranty/guarantee;
Vehicle category;
Registration status, where applicable; and
Other relevant product information.

12. MANUFACTURING DEFECT / WARRANTY CLAIM

If a customer believes that a scooter or component has a manufacturing defect covered under the applicable warranty/guarantee, the customer should contact Skyroder Electric for inspection and service support.

A qualifying warranty issue will generally be handled through the applicable service, repair, replacement or warranty/guarantee process, rather than an automatic refund.

Refund will not be the default remedy for a warranty claim unless:

Specifically approved by Skyroder Electric; or
Required under applicable law.

The final warranty determination will be based on the applicable warranty terms and inspection.

13. MOTOR AND CHARGER WARRANTY

Motor and charger warranty/guarantee will be governed by the terms mentioned on the customer’s applicable invoice, bill or warranty document.

The warranty period and coverage may vary depending on the product.

Warranty claims must satisfy the applicable warranty conditions.

14. BATTERY WARRANTY

Battery warranty/guarantee depends on the particular battery/product selected by the customer.

Depending on the battery model, the applicable warranty/guarantee may range from 1 year to 5 years.

The exact warranty period, coverage and conditions will be stated on the customer’s applicable invoice, bill, warranty document or product-specific terms.

Battery warranty claims will be handled according to those applicable terms.

15. SPARE PARTS – EXCHANGE POLICY

Spare parts sold by Skyroder Electric are generally covered by an exchange-only policy rather than an automatic refund policy.

If a spare part is found to be defective or unsuitable, the customer may request an exchange subject to inspection and availability.

Skyroder Electric will determine the appropriate remedy based on the circumstances, including whether:

Exchange is possible;
Refund is appropriate;
Replacement is available; or
The issue falls outside applicable exchange/warranty conditions.

Nothing in this Policy excludes any remedy that may be required under applicable law.

16. WRONG SPARE PART / MODEL

If a customer receives or purchases an incorrect spare part for their vehicle/model, the customer may request an exchange, subject to:

Verification of the original purchase;
Availability of the correct part;
Original invoice/bill;
Condition of the part; and
Applicable exchange conditions.

The customer should contact Skyroder Electric as soon as possible after identifying the issue.

17. USED, INSTALLED OR DAMAGED SPARE PARTS

A spare part may not qualify for exchange where it has been:

Installed;
Used;
Modified;
Damaged due to improper installation;
Physically damaged;
Altered;
Tampered with; or
Damaged through misuse.

Any exchange request will be subject to inspection by Skyroder Electric.

18. DUPLICATE / EXTRA PAYMENTS

If a customer believes that an additional or duplicate payment has been made, the customer should contact Skyroder Electric promptly with:

Payment reference/transaction ID;
Booking/order details;
Registered mobile number; and
Payment proof.

Skyroder Electric will verify the transaction before determining whether any amount is refundable.

Any verified duplicate payment that is legally required to be refunded will be processed according to the applicable payment and refund procedure.

19. EMI / FINANCE PURCHASES

Where a SKYRODER scooter is purchased through Bajaj Finance or another finance provider, cancellation, loan processing, EMI, interest, processing fees and other finance-related matters may be subject to the finance provider’s separate terms.

Skyroder Electric cannot guarantee cancellation or reversal of a finance agreement solely by cancelling a product booking.

Customers should contact the relevant finance provider regarding:

Loan cancellation;
EMI;
Interest;
Processing fees;
Documentation;
Disbursement; and
Other finance-related matters.

Any product refund by Skyroder Electric does not automatically mean that a finance agreement has been cancelled.

20. REFUND ELIGIBILITY

Before processing a refund, Skyroder Electric may verify:

Customer identity;
Booking/order number;
Original invoice/receipt;
Registered mobile number;
Payment transaction details;
Product status;
Delivery status;
Cancellation date; and
Other relevant transaction information.

The customer may be required to provide valid documents or information to process the refund.

21. HOW TO REQUEST CANCELLATION OR REFUND

Customers may submit cancellation/refund requests through:

Email

skyroderelectric@gmail.com

Phone / WhatsApp

7352472783

The request should preferably include:

Customer name;
Registered mobile number;
Booking/order number;
Invoice/receipt;
Date of booking/order;
Payment reference;
Reason for cancellation/refund; and
Any relevant supporting documents.

Providing incomplete information may delay verification and processing.

22. REFUND TO VERIFIED CUSTOMER

Refunds will generally be made only to the customer/payment recipient whose transaction has been successfully verified.

Skyroder Electric may request additional information where necessary to prevent fraud, unauthorised refunds or misuse.

23. FRAUDULENT OR UNAUTHORISED TRANSACTIONS

Skyroder Electric reserves the right to investigate transactions suspected of being fraudulent, unauthorised or otherwise unlawful.

Refund processing may be delayed while verification or investigation is being conducted.

Where required, information may be provided to appropriate payment providers, financial institutions, authorities or law-enforcement agencies in accordance with applicable law.

24. NON-REFUNDABLE AMOUNTS

Depending on the circumstances and applicable law, the following may not be refundable:

Certain payment-processing charges;
Certain delivery/logistics charges;
Amounts retained under the applicable booking cancellation terms;
Costs already incurred in connection with a cancelled transaction; and
Other amounts specifically identified as non-refundable in the applicable transaction documents.

25. POLICY FOR SPECIAL OFFERS

Promotional offers, discounts, exchange schemes or special booking campaigns may have separate refund and cancellation conditions.

Where a specific promotion contains different refund/cancellation terms, those terms may apply to that particular promotion, subject to applicable law.

26. FORCE MAJEURE

Refund or cancellation processing may be delayed due to circumstances beyond our reasonable control, including:

Natural disasters;
Floods;
Fire;
Transportation disruptions;
Government restrictions;
Banking/UPI/payment-system failures;
Technical failures;
Strikes;
Network outages; or
Other circumstances beyond our reasonable control.

We will make reasonable efforts to process eligible refunds as soon as practicable.

27. CHANGES TO THIS POLICY

Skyroder Electric may update this Refund & Cancellation Policy from time to time to reflect:

Changes in our business;
New products or services;
Changes in payment methods;
Changes in delivery arrangements;
Changes in applicable laws; or
Changes in our refund/cancellation procedures.

The updated version will be published on this website with a revised “Last Updated” date.

Unless otherwise required by law, the policy applicable to a transaction will generally be the policy in effect at the time the booking/order was confirmed.

28. CUSTOMER RESPONSIBILITY

Customers are responsible for:

Providing accurate booking information;
Checking product details before purchase;
Keeping booking receipts and invoices;
Keeping payment transaction records;
Providing accurate contact information;
Raising eligible cancellation/refund requests within the applicable period; and
Cooperating with reasonable verification requirements.

29. CONSUMER RIGHTS

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or reduce any mandatory rights, remedies or protections available to customers under applicable Indian law.

Where applicable law provides a customer with a right or remedy that differs from this Policy, the applicable legal requirement will prevail to the extent of the inconsistency.

30. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by the applicable laws of India.

Subject to applicable law, disputes relating to this Policy or transactions with Skyroder Electric shall be subject to the jurisdiction of the competent courts/authorities in Sitamarhi, Bihar.

31. CONTACT US

For cancellation, refund, exchange or payment-related questions, please contact:

SKYRODER ELECTRIC

Brand: SKYRODER
Website: Skyroder.com
Email: skyroderelectric@gmail.com
Contact Number: 7352472783

Business Address:
Pupri Rajbag, Near Pupri Block, Nanpur Road,
Dist. Sitamarhi, Bihar – 843320, India

IMPORTANT SUMMARY

Electric Scooter Booking:
Cancellation within 3 days → 30% of booking advance refundable, subject to this Policy.

After 3 Days:
→ Case-by-case consideration.

Cancellation by Skyroder Electric:
→ Generally 100% booking advance refund, subject to applicable terms/law.

After Scooter Delivery:
→ No return/refund, except where required by applicable law or specifically approved.

Spare Parts:
→ Generally exchange only, subject to inspection and conditions.

Refund Processing:
→ Generally 7–10 business days after approval/initiation.

Delivery Charges:
→ Generally non-refundable once applicable delivery/logistics arrangements have been initiated or service provided.

Refund Method:
→ Bank transfer / UPI / other suitable electronic method.

Refund Contact:
→ skyroderelectric@gmail.com / 7352472783

SKYRODER is the brand of Skyroder Electric.